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Frequently Asked Questions

Our Frequently Asked Questions

How do I join a class?

First decide how you want to watch and read your chosen course. If that's on your computer or laptop, then click on the Add to Cart button. When you've finished selecting your courses go to Checkout via the dropdown in the top right hand corner.

How do I access my courses?

Once you have paid, your courses will appear for you to access in My Craft Academy. A list will appear at the top of the left hand column with details of all your classes and downloads. Or you can click on the link under 'Welcome Back' at the top of the page.

Is my payment secure?

Completely. My Craft Academy payments are processed through world-renowned Paypal. You can pay on your Paypal account or with a credit or debit card. Paypal use industry-leading encryption and fraud prevention tools. You will receive a confirmation email from Paypal when you make a payment. Paypal do not share your financial information with My Craft Academy.

Do I have to take the class the right away?

No. They will always be there. You can take your class whenever you want.

Is there a limit on the times I can view my classes?

No. You can view them as many times as you want.

Can I print out course details?

Yes you can. Just click on the print icon at the top of each page.

I would prefer to view the classes on my iPad

No problem. If you want to view any course on your iPad and iPhone then click the App Store link which will take you to the iTunes store. Free courses are not available via iTunes.

Are videos included in the courses?

Video-only courses are indicated by a special icon. These exclusive workshops are all filmed in our studios, and presented by our tutors. Other courses may contain a video in the class material.

I keep clicking on a lesson but it doesn't open?

Once you have joined and paid for a class, you will be able to access it.

What are PDF downloads?

These are exact replicas of our print magazines. They appear in a separate area from our classes. You can purchase these to download, view and print out.

How are Interactive Magazines different?

They are designed specifically for the computer and tablet. They're far more readable and fun to use.

  • Read courses by scrolling down
  • Enlarge photos by clicking on them
  • Flip to back of photos by clicking on arrow

Can I still print them out?

Yes you can. Just look for the print icon at the top of the page. All classes can be printed in the same way.

Why do you need my email?

We need it to set up your individual courses. We do not pass on email details to any third parties. You may receive email updates from My Craft Academy from time to time, with details of new courses and updates. You can easily unsubscribe when you receive an email.


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